Privacy Policy

Last Updated: 03 March 2025

This Privacy Policy (“Policy”) describes how Groove SL Pvt Ltd (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects the personal information of users (“you,” “your,” or “customers”) when you visit our website and use our services.

By accessing or using our website, you consent to the collection, use, and disclosure of your information in accordance with this Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information- Name, email address, phone number, shipping and billing addresses, payment details, and order history.
• Cookies and Tracking Technologies- Information collected through cookies and similar tracking tools.

2. How We Use Your Information

We use your information for the following purposes,

• To process and fulfill orders, including payment processing and shipping.
• To provide customer support and respond to inquiries.
• To improve our website, services, and customer experience.
• To send promotional offers, newsletters, and marketing communications (with your consent).
• To detect and prevent fraudulent transactions and security threats.
• To comply with legal obligations and enforce our policies.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share your information with,

• Service Providers- Third-party payment processors and shipping companies who assist in providing our services.
• Legal and Regulatory Authorities- If required by law, regulation, or legal proceedings.
• Business Transfers- In case of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications at any time.
• Disable cookies through your browser settings.
• Request details about how your data is processed.

To exercise your rights, contact us at groove.sl@yahoo.com.

6. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

9. Contact Us

For any questions regarding this Privacy Policy, contact us at:

• Email: groove.sl@yahoo.com
• Phone: +94 777 884 154

By continuing to use our website, you acknowledge and agree to the terms of this Privacy Policy.

Thank you for trusting Groove SL Pvt Ltd with your information.